Privacy and Cookie Policy

1.0 Introduction   

Your privacy is important to us. This privacy statement explains the personal data Hand And Craft It Creative Agency (“Craft It”) processes, how Craft It processes it, and for what purposes.  This statement should be read together with the Terms and Conditions of Use for other Craft It products and services. Where there is a conflict, this statement will prevail.  This statement applies to all customers and all visitors frequenting any of Craft It premises.

2.0 Definitions 

 References to  

2.1 “You” means: 

i). customer- the person who subscribes to, uses or purchases any of our products and services or accesses our websites and includes any person who accesses any of the products and services you have subscribed to.

 ii). Any agent, dealer and/or merchants who has signed an agreement with us and is recognised as a merchant or agent in accordance with any applicable laws or Regulations.

iii). Any visitor that is a person (including contractors/subcontractors or any third parties) who gains access to any Craft It premises.

 iv). Any supplier who has been contracted by Craft It and executed a Supplier contract.  

2.2 “Craft It”, “we” or “us”, “our” and “ours” means Hand And Craft It Creative Agency  

The word “includes” means that what follows is not necessarily exhaustive and therefore the examples given are not the only things/situations included in the meaning or explanation of that text.   

3.0 Statement Details 

3.1 Collection of Information 

3.1.1 We collect your personal information with your knowledge and consent when you buy any product from us. 

3.1.2 We do not onboard minors (any person under 18 years of age) except where you additionally register on their behalf as their parent and/ or legal guardian. If you allow a child to use our services, you should be aware that their personal information could be collected as described in this statement. 

3.2 What Information is collected?   

The information we collect and store about you includes your name, e-mail address, phone number and delivery residence. 

3.3. Retention of Information 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. 

4.0 Disclosure of Information  

4.1 There is no disclosure of your information to third parties for marketing purposes.

4.2 We may disclose your information to:  

a) law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law. 

4.3 Direct Marketing 

4.3.1 You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us. 

4.3.2 You can ask us  to stop sending you marketing messages at any time by  following the opt-out links on any marketing message sent to you or by attending to us or contacting us at any time through [email protected]

5.0 The Use of Cookies 

5.1 We may store some information (using “cookies”) on your computer when you visit our websites. This enables us to recognise you during subsequent visits. The type of information gathered is non-personal (such as: The Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.  

5.2 We may also use this data in aggregate form to develop customised services – tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all.  This will however cause certain features of the web site not to be accessible. 

6.0 The Use of Hyperlinks 

6.1 Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only. 

6.2 We do not endorse, recommend, approve or guarantee any third- party products and services by providing hyperlinks to an external website or webpage and do not have any co-operation with such third parties unless otherwise disclosed.  We are not in any way responsible for the content of any externally linked website or webpage. 

6.3 By clicking on a hyperlink, you will leave the Craft It webpage and accordingly you shall be subject to the terms of use, privacy and cookie policies of the other website that you choose to visit.    

7.0 Safeguarding and Protection of Information  

Craft It has put in place technical and operational measures to protect your information from unauthorised access, accidental loss or destruction.

8.0 Your Rights

Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data. These are listed below: –

a)  Right to be informed that we are collecting personal data about you;

 b) Right to access personal data that we hold about you and request for information about how we process it;

c) Right to request that we correct your personal data where it is inaccurate or incomplete; 

d) Right to request that we erase your personal data noting that we may continue to retain your information if obligated by the law or entitled to do so;  

 e) Right to object and withdraw your consent to processing of your personal data. We may continue to process if we have a legitimate or legal reason to do so;

 f) Right to request restricted processing of your personal data noting that we may be entitled or legally obligated to continue processing your data and refuse your request;

g) Right to request transfer of your personal data in [an electronic format].

If you wish to exercise any of the rights set out above, please contact us   on [email protected]

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within reasonable time.  Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9.0 How to Contact Us

 If you would like to contact us on any topics in this privacy policy, you can email us on [email protected] or submit a request via our digital platforms.

Our contact details as a Data Controller are as follows:

Hand And Craft It Creative Agency 

Oloitoktok Road

Tel: +254 733n445 151

10.0 Amendments to this Statement 

Craft It reserves the right to amend or modify this statement at any time. If Craft It amends this statement, you can access the most current version of the privacy statement by clicking this link Craft It Privacy Statement so that you will always know how your personal information is being used or shared. Any amendment or modification to this statement will take effect from the date of notification on the Craft It website.

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